support

DATA PROTECTION

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1. data protection at a glance

General information
the following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is all data with which you can be personally identified. Detailed information on the subject of data protection can be found in our data protection declaration listed under this text.
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data collection on this website

who is responsible for data collection on this website?
the data processing on this website is carried out by the website operator. You can find his contact details in the imprint of this website.

how do we collect your data?

‍On the one hand, your data is collected when you communicate it to us. this can be data that you enter in a contact form, for example. other data is recorded by our it systems automatically or after your consent when you visit the website. These are primarily technical data (e.g. internet browser, operating system or time of the page view). this data is collected automatically as soon as you enter this website.

what do we use your data for?

part of the data is collected to ensure that the website is provided without errors. other data can be used to analyze your user behavior.

what rights do you have regarding your data?

‍You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. if you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right, under certain circumstances, to request that the processing of your personal data be restricted. Furthermore, you have the right to lodge a complaint with the competent supervisory authority. you can contact us at any time at the address given in the imprint if you have any further questions on the subject of data protection.
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analysis tools and third-party tools

When you visit this website, your surfing behavior can be statistically evaluated. This is mainly done with cookies and so-called analysis programs. You will find detailed information on these analysis programs in the following data protection declaration.

2. hosting and content delivery networks (cdn)

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external hosting
this website is hosted by an external service provider (hoster). the personal data collected on this website is stored on the host's servers. this can include ip addresses, contact requests, meta and communication data, contract data, contact data, names, website access and other data generated via a website. The hoster is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 Para. 1 lit. b DSGVO) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Art. 6 Para . 1 lit. f GDPR). our hoster will only process your data to the extent that this is necessary to fulfill his performance obligations and follow our instructions in relation to this data.

conclusion of a contract for order processing

In order to ensure data protection-compliant processing, we have concluded an order processing contract with our hoster.

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3. general information and mandatory information

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data protection

the operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration. when you use this website, various personal data are collected. personal data is data with which you can be personally identified. This data protection declaration explains what data we collect and what we use it for. it also explains how and for what purpose this happens. we would like to point out that data transmission on the internet (e.g. when communicating by e-mail) can have security gaps. a complete protection of the data against access by third parties is not possible.

reference to the responsible body

the responsible body for data processing on this website is: tetzner & struck gbr, hufelandstrasse 9, 10407 berlin, telephone 017630383952. the responsible body is the natural or legal person who, alone or together with others, decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.) decides.

revoke your consent to data processing

many data processing operations are only possible with your express consent. You can revoke consent that you have already given at any time. an informal message by e-mail to us is sufficient. the legality of the data processing that took place up until the revocation remains unaffected by the revocation.

Right to object to data collection in special cases and counter-direct advertising (Art. 21 GDPR)

if the data processing is based on Art. 6 para. 1 lit. e or f GDPR, you have the right at any time to object to the processing of your personal data for reasons that arise from your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this data protection declaration. If you lodge an objection, we will no longer process your personal data concerned, unless we can prove compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms or the processing serves to assert, exercise or defend legal claims (objection according to Art. 21 paragraph 1 GDPR). if your personal data is processed in order to operate direct advertising, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct advertising. If you object, your personal data will then no longer be used for the purpose of direct advertising (objection according to Art. 21 Para. 2 GDPR).

right of appeal to the competent supervisory authority

In the event of violations of the GDPR, those affected have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, their place of work or the place of the alleged violation. the right to lodge a complaint is without prejudice to other administrative or judicial remedies.

right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. if you request the direct transfer of the data to another person responsible, this will only be done to the extent that it is technically feasible.

information, deletion and correction

Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if necessary, a right to correction or deletion of this data at any time. You can contact us at any time at the address given in the imprint if you have any further questions on the subject of personal data.

right to restriction of processing

You have the right to request that the processing of your personal data be restricted. you can contact us at any time at the address given in the imprint. The right to restriction of processing exists in the following cases: If you dispute the accuracy of your personal data stored by us, we usually need time to check this. For the duration of the examination, you have the right to demand that the processing of your personal data be restricted. if the processing of your personal data happened/is happening unlawfully, you can request the restriction of data processing instead of deletion. If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to demand that the processing of your personal data be restricted instead of being deleted. if you object according to art. 21 para. 1 GDPR, a balance must be struck between your interests and ours. as long as it is not clear whose interests prevail, you have the right to demand that the processing of your personal data be restricted. If you have restricted the processing of your personal data, this data - apart from its storage - may only be used with your consent or to assert, exercise or defend legal claims or to protect the rights of another natural or legal person or for reasons of important public interest of the European Union or a member state are processed.

objection to promotional e-mails

We hereby object to the use of contact data published as part of the imprint obligation to send unsolicited advertising and information material. The site operators expressly reserve the right to take legal action in the event of unsolicited advertising being sent, such as spam e-mails.

4. data collection on this website

cookies

Our website uses so-called "cookies". Cookies are small text files and do not damage your end device. they are stored on your end device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). session cookies are automatically deleted after your visit. Permanent cookies remain stored on your end device until you delete them yourself or until your web browser automatically deletes them. In some cases, cookies from third-party companies can also be stored on your end device when you enter our site (third-party cookies). these enable us or you to use certain services of the third-party company (e.g. cookies for processing payment services). Cookies have different functions. numerous cookies are technically necessary because certain website functions would not work without them (e.g. the display of videos). other cookies are used to evaluate user behavior or to display advertising. Cookies that are required to carry out the electronic communication process (necessary cookies) or to provide certain functions you want (functional cookies) or to optimize the website (e.g. cookies to measure the web audience) are required on the basis of Art. 6 para. 1 lit. f GDPR, unless another legal basis is given. the website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of its services. If consent to the storage of cookies was requested, the relevant cookies are stored exclusively on the basis of this consent (Art. 6 Para. 1 lit. a GDPR); the consent can be revoked at any time. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, accept cookies for certain cases or generally exclude them and activate the automatic deletion of cookies when you close the browser. if cookies are deactivated, the functionality of this website may be restricted. If cookies are used by third-party companies or for analysis purposes, we will inform you separately in this data protection declaration and, if necessary, ask for your consent.

request by e-mail, telephone or fax

if you contact us by e-mail, telephone or fax, your inquiry including all resulting personal data (name, enquiry) will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent. the processing of this data takes place on the basis of Art. 6 para. 1 lit. b GDPR, if your request is related to the fulfillment of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 Para. 1 lit. f GDPR) or on your consent (Art. 6 Para. 1 lit. a GDPR) if these was queried. the data you sent to us via contact requests will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for storing the data no longer applies (e.g. after your request has been processed). Mandatory legal provisions - in particular statutory retention periods - remain unaffected.